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Building a communications strategy.


Level: Marketing management


Your communications strategy outlines how you use your marketing channels to reach your target market. Using practical exercises and industry case studies, learn how to plan your strategy using segmentation, targeting and positioning. You'll also learn how to create a customer journey based on key activity and next best action.

Lesson objectives:

  • How to move from strategy to delivery using Segmentation, Targeting and Positioning (STP)
  • How to create a customer journey based on key activity and next best action
  • How to choose the right channel for the right moment

Estimated completion time: 3 hours

Course of origin: DMA Professional Marketing Diploma

Meet the Tutors / Speakers

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