Masterclass: How to recognise vulnerable customers and make reasonable adjustments - 24 November 2021

You will learn to:

• Appreciate that vulnerability is complex and changeable - helping you recognise vulnerability when you see it
• Understand what reasonable adjustments can be made and decide which are the most appropriate for your consumers
• Learn about the impact on your staff of handling contacts with customers and understand how to best support your teams
• Examine real life case studies to apply your learning
• Participate in breakout groups
• Take away a practical e-book to share within your organisation