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Your customers should be at the heart of everything you do; this includes your communications plan. This lesson delves into what it means to be genuinely 'customer-centric'. Using practical exercises, industry case studies, and our bespoke template, you’ll produce a ready-to-implement customer-centric communications plan for your own company.
Create a customer centric communications plan.
Your price: £ per delegate
Level: Marketing management
Your customers should be at the heart of everything you do; this includes your communications plan. This lesson delves into what it means to be genuinely 'customer-centric'. Using practical exercises, industry case studies, and our bespoke template, you’ll produce a ready-to-implement customer-centric communications plan for your own company.
Lesson objectives:
- What does it mean to be customer-centric
- What are the benefits of being customer centric
- How to create a customer-centric strategy
Estimated completion time: 3 hours
Course of origin: DMA Professional Marketing Diploma
Meet the Tutors / Speakers
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