Future of the Contact Centre (2019)

The contact centre is the key to long-term customer engagement. Use it well, and you can breed brand loyalty, increase customer retention, and create an invaluable sales tool.

Changing technology. Multiple contact channels. Disconnected employee knowledge. Are you making the right business decisions for your contact centre and providing your consumers with the best customer experience?

Following this year’s Future of the Contact Centre Roundtable, we’ll take you on a journey to explore how the changing landscape of technology, consumer behaviour, and business goals impact contact centres today.