User Experience - 22 September 2021

You will learn to:

• Better understand user experience (UX) and why it is important
• Understand your customers' needs and what they value with mobile and online customer journeys
• Learn how to map the customer journey and use this to identify opportunities on web and mobile
• Learn how to create a better user experience through User-Centered Design (UCD) methods
• Learn techniques to assess and test the user experience