Staffing social media for customer service

Level: Marketing management/Practitioner

In this lesson, you will learn how to create a customer service plan to make sure you offer best in class customer service on all your social media channels. 

Learning objectives:

• How to create your own social media customer service plan
• How to set your organisation up for successful customer service on social media
• How to meet your customer's needs and nurture your brand

Estimated completion time: 2 hours

Course of origin: Professional Certificate in Social Media