Case study: Vodafone Foundation - Zoteria

Research from Vodafone found that 68% of LGBTQ+ respondents had been victims of hate crime in the past year; 27% had been physically injured by an attack. But 75% of respondents didn’t report the incident because they felt it was too minor, or they didn’t trust the authorities to take action. A reporting journey that was fast, reassuring and instantly connected victims to the best support available was required.